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We hope
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Newsletter is free. Subscribe now - it's easy!
The
Small
Business Advisor
Newsletter for May,
2003
========================
CONTENTS
Notes, tips, etc
The Importance of Referrals
Avoiding Common Marketing Mistakes
Frequently Asked Questions About Small Business
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NOTES/TIPS/etc
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Loan programs from the Small Business Administration
http://www.sba.gov/financing/indexloans.html
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USEFUL BUSINESS RESOURCE FROM AARP: Visit the AARP Small Business
Center at http://www.aarpsmallbiz.com. Topics include access to
capital, human resources, legal and tax info, sales & marketing,
etc.
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PHONE ETIQUETTE. Don't commit the absolute worst phone sin of all
- putting a caller on hold. The caller's time is as important as
yours. If you have call waiting, get rid of it now. The customer
that you are speaking with is the most important customer at that
moment.
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FOLLOW UP! Want to amaze your customers? Give them a call (or e-mail)
a few days after a purchase and ask if they are satisfied or if
there is anything you can do for them. You will be amazed at the
loyalty this can build.
---------------
BUSINESS CARDS. About to get new business cards? Don't forget -
use them to full advantage. Include the obvious info but be sure
to include your e-mail address and URL, if you have one. Use the
BACK of the card to advertise your product or service.
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THE IMPORTANCE OF REFERRALS
by Kevin Nunley
Set yourself up for success by asking for a referral
from an existing customer. It is the most powerful form of marketing
you can use. It is also probably the least expensive. Referrals
have more impact than any other marketing strategy or advertising.
It quickly opens doors for new customers.
Many salespeople forget to ask their customers
for referrals. A satisfied customer is usually glad to help you
and will provide a strong testimonial for your company. A referral
will generally accelerate the sales cycle because your prospective
customers rely on the confidence and trust that your existing customers
have for you.
Treat your customers with respect and let them
know you value them. People like to feel important. Let them know
that they are. Tell them you feel they would be a great source of
referral business. You will find that people appreciate feeling
important and they will feel confident about referring others to
you as a result.
Visit Kevin at http://DrNunley.com/copywriting.htm
. Or, via email at kevin@drnunley.
========================
5 COMMON ADVERTISING MISTAKES YOU CAN EASILY AVOID
Copyright 2002 Bob Leduc
These 5 common advertising mistakes cause you to
lose sales. But you can easily avoid these mistakes once you become
aware of them.
1. STOP AND GO ADVERTISING
Many businesses reduce their advertising when they are getting plenty
of sales. Then they increase their advertising when sales decline.
This pattern of stop and go advertising creates a repeating cycle
of high sales volume and low sales volume. It also prevents the
business from growing.
Develop and follow a plan of regularly scheduled
advertising regardless of your sales volume. Continuous advertising
produces steady growth. It also reduces the time you have to spend
on making advertising decisions.
2. ONE SHOT ADVERTISING
Businesses often devote all of their advertising efforts to attracting
new customers. But they devote little or no effort to cultivating
these prospects for future sales.
Most prospective customers will not buy the first
time they hear or see your sales message. But many will buy later
if you follow up with them. Your follow up can be as simple as contacting
them periodically with a new offer.
TIP: Customers are prospects too. Stay in contact
with them. Find or develop other products or services you can offer
them. It's easier to make a sale to a previous customer than to
someone who never bought from you.
3. COPYCAT ADVERTISING
Businesses often copy their competitors advertising ideas. This
can be effective for a short time. But results quickly decline as
more and more competitors copy the same idea.
Instead of copying your competitors advertising
ideas, improve on them. Create something better - something your
competitors cannot copy.
For example, give your customers a reason to buy
from you instead of from a competitor. This can be as simple as
including a unique bonus only you can offer - or providing the personal
attention your competitors are not willing or able to provide.
4. SCATTER SHOT ADVERTISING
Many businesses get poor results from their advertising because
they reach too many prospects with little or no interest in what
they are selling. This often occurs because they choose the cheapest
advertising instead of looking for low cost targeted advertising.
Take some time to research and plan your advertising
efforts. Look for ways you can reach concentrations of prospects
likely to be interested in your product or service. Then design
your message to appeal specifically to their interests and needs.
TIP: Look for alternative media your competition
may be overlooking. For example, many online marketers have started
using direct mail postcards to generate traffic to their web sites.
It's a low cost way to bypass the heavy competition online.
5. SELF FOCUSED ADVERTISING
Advertisers often promote facts about themselves or their products
in their advertising. But facts don't sell. Benefits sell. For example,
which of the following has more impact?
1. "We provide complete marketing services
for starting your own business"
2. "No more time clock. Work when you want. Take long vacations"
The first focuses on the company and describes
the service it provides. It's boring and unattractive. The second
focuses on the benefit provided by that service. It attracts attention
and creates excitement - and generates more sales.
These 5 common advertising mistakes cause you to
lose sales How many are you making? Apply the information revealed
in this article to avoid these mistakes - and maximize the results
you get from your advertising efforts.
Bob Leduc is a Sales Consultant with 30 years experience in building
successful businesses. Contact him via Email at: BobLeduc@aol.com;
Subject: "Postcards" or via phone: 702-658-1707 after
10 AM Pacific Time
.
========================
FREQUENTLY ASKED QUESTIONS ABOUT SMALL BUSINESS
by Robert Sullivan
Here are a few of the more commonly asked questions
we are asked about starting and operating a small or home based
business. Maybe you have wondered about these same questions.
Q: I'm starting a home based mailorder business
that involves the buying and reselling of Musical instruments. I
am the only employee and I have obtained a DBA certificate for my
business name. Do I need to do anything with the IRS at this time?
Should I obtain a federal tax ID number or just my own social security
number?
A: You do not need to get an EIN (federal tax ID
or Employer Identification Number) from the IRS if you are a sole
proprietor without employees. You can open your business bank account
with your DBA name using your social security number (SSN). You
will file Schedule C at the end of the year with your personal tax
return, and if you have made a profit, Schedule SE (for self-employment
tax) as well.
Q: What's a DBA?
A: DBA is an acronym for "Doing Business As"
(also known as a "Fictitious Name.").
Most states require that sole proprietorships and
partnerships that are conducting business under a name other than
the owner(s) must file for a DBA certificate in the county where
business is conducted. The DBA certificate is generally obtained
at the Clerk of Court of the county in which business will be conducted.
Fees are typically $10 or less and most courthouses have records
that may be searched to determine if your suggested name will be
unique.
Q: I have an idea for a small business. How do
I go about finding out if there is a need and what the specifics
of that need would be? Do I conduct my own marketing research, and
if so, how can I find out the proper questions to ask? I'm sure
a company that does this for you would be costly.
A: You are right about the expense of market research
companies. In general, this can be an expensive approach but there
are some things you can do yourself to make a market determination.
Basic questions you must answer include:
Who are likely customers? How can you reach these
customers? How much will these customers pay for your product or
service? How should the product or service be marketed? Who is the
competition?
How to find the answers:
Contact your local SBA office (check specific STATE
information for contact information) Contact your local SCORE office
Check out the Bureau of the Census website (http://www.census.gov)
Browse the web for the product or service using major search engines.
(this is a POWERFUL approach)
As you start this process, you will be led to additional
sources of information. It will snowball quickly and you will end
up with plenty of data upon which to make your decision.
Q: What's special about incorporating in Delaware
& should I do it?
A: First of
all, you may incorporate in any state regardless of where your business
is physically located. Delaware has been a favorite in years past
due to their very liberal incorporation statues. However most states
now have corporation statues similar to those in Delaware. Also,
if you incorporate in a state other then where you are located,
you may have to qualify to do business in your state as a foreign
corporation. Furthermore, you will be subject to taxes in both your
home state and the state in which you are incorporated. There is
generally no reason to incorporate in a state other than your own.
Before you make a decision, consult your legal advisor.
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