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The Small Business Advisor Newsletter for Januray, 1997

CONTENTS
    Notes, Tips, etc
    Sell Your Product or Service to the U.S.Government
    1996 Tax Law Changes
    Writing Convincing Copy
    Don't Forget the Telephone!   

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NOTES,TIPS, etc

ARCHIVES. Check our site for newsletter archives (click on "The Advisor")
http://www.isquare.com
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ARTICLE SUBMISSIONS. We're always looking for articles for this newsletter and "The Advisor" column in our website. Send us your article via e-mail. If we use it, you will receive appropriate credit.
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STATISTIC. Just in case you think the WWW appeals just to companies with national ambitions, how about this study: According to Hambrecht & Quist Group (NYSE: HMQ) LOCAL ad revenue on the Internet will exceed half a billion dollars in the year 2000.
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FAX "LEGAL" NOTE. I'm told that to help ensure that a fax can be used as a legal document include the words "FAX IS AS ORIGINAL" as part of the fax.
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ON-LINE DIRECTORY. Finding people and businesses: Check out these two fantastic search sites: http://www.switchboard.com and http://www.Four11.com
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FEDEX. FedEx rates are going down considerably for small packages. Check them out before using the post office.
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ISDN. What we all want! Check Microsoft's page at http://www.microsoft.com/windows/getisdn which contains a variety of ISDN related information. This site also lets you place an order for ISDN service. Microsoft then sends the order to your local telephone company along with all the required installation information. But you better understand your telephone company's ISDN rate structure before taking advantage of this service.
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MARKETING TIP. The most successful promotional activities begin by building them directly into the elements of your Website. Your Website awareness will increase tremendously with a very targeted crosslinking campaign and banner placement on other sites within the same industry but non-competitive websites. This will increase traffic, and results, more rapidly than a mass program of listing to hundreds of search engines and directories. A focused program of public relations and marketing that follows traditional business models and analyses your hit logs works! (Submitted by Sandra Gassman of Sage Marketing (http://www.sagemarketing.com).
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HTML INFORMATION. One of  the best sites we've found for HTML tag descriptions is at http://www.woodhill.co.uk/html/html.htm

SPECIAL EFFECTS FOR YOUR WEBSITE? Check out this site: http://www.nashville.net/~carl/htmlguide/index.html

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SELL YOUR PRODUCT OR SERVICE TO THE U.S. GOVERNMENT
(Excerpted from the soon to be released book, "United States Government - New Customer!" by Robert Sullivan)

The United States Government is the world's largest purchaser of goods and services to the tune of over $225 BILLION dollars annually.  Virtually everything you can think of is purchased in both large and small quantities. So, have no doubt that what-ever service or product your business is selling it is being sought by this prolific buyer! Also, get the idea out of your head that the Government only deals in large purchases. Sure, they buy airplanes and submarines for billions of dollars but in fact this level of buying accounts for less than 5% of all Government purchases. The majority of purchases are for $5,000 or less.
Furthermore, and equally important, the U.S. Small Business Administration (SBA) has a mandate to make sure small busi-nesses obtain a certain percentage of everything the govern-ment buys. Because of this, nearly all government agencies have special small business programs that are designed to en-sure this mandate is met. The SBA also operates electronic bulletin boards as well as a page on the Internet. Don't over-look them as a source of information and assistance.
Now then, how can you possibly pass up a customer like this?  So what's the catch? None, really. There is a perception that doing business with Uncle Sam is so hard that the trouble is not worth it.  The secret to selling to the government is to be knowledgeable about the process. Here are a dozen initial steps you can take that will put you on the road to making the largest customer in the world yours!
A Dozen Steps to Success!

ONE. Determine the Standard Industrial Code (SIC) code for your products or services. This code is used by many agencies when purchasing and you will need it when filling out various forms. SIC codes are listed in "The Standard Industrial Classification Manual" (700 pages!) which is available at most larger libraries. Check the reference section. You can also purchase your own copy from the  Government Printing Office for $29. Call them at 202 512 1800.

TWO. Get a CAGE code. This is an alpha-numeric identifier assigned by the Defense Logistics Services Center and identifies your business. CAGE numbers are used by many government purchasing activities to identify the firms with which they do business.  This code is especially important if you want to sell to any of the Defense Agencies. You obtain a CAGE code by completing and submitting Form "DD 2051." Copies of this form may be obtained from:

Defense Logistics Services Center
ATTN: DLSC-FBA
Federal Center
74 North Washington
Battle Creek, MI  49017-3084

THREE. Ensure that each agency with whom you might do business has a copy of your SF-129 (Solicitation Mailing List Form) so that you will receive copies of any solicitation from that agency. Copies of this form may be obtained from virtually any government agency. Simply call and ask for the "Small Business Representative." Review the U.S. Government section of your local telephone directory for numbers. You can also get copies from the General Services Administration Business Service Center in your area. Call 202 708 5804 for the office nearest you.

Also check with the SBA who can assist you with determining which agencies may be interested in your product of service. Call them at 1 800 827 5722.

FOUR. Visit or call the office of any government agency in your area and talk with the small business representative about selling to their agency.

FIVE. Get listed in PASS. This is the Procurement Automated Source System which provides a central referral system of small businesses interested in selling to the government. This can bring you business with almost no effort at all and it's free! Get a PASS application form by calling the PASS hotline at 1 800 231 7277.

If you are a minority owned business, get listed in ABELS (Automated Business Enterprise Locator System), another important database. Get an application by calling the Minority Business Development Agency at 202 482 1958.

SIX. Review the Commerce Business Daily (CBD) for contract awards to determine sub-contracting opportunities and to check which agencies are purchasing your product or services. You may find copies of the CBD at most large libraries, you may subscribe at a cost of $260/year by contacting the Government Printing Office at 202 512 1800, or best of all you may view the current issue for free on the Internet at:
http://www.cos.gdb.org

SEVEN. Share ideas with local companies doing business with Federal government agencies. Most newspapers carry listings of companies that have won government contracts.

EIGHT. Market directly to other contractors, state and local agencies who receive Federal contracts. Find who they are by reviewing the CBD.

NINE. Pursue micro & small purchases. Most agencies purchase millions of dollars of products in amounts of $5,000 or less. Make sure that you indicate you are interested in these small purchases when you talk with the various agencies.

TEN. Ensure that your company brochure is in the hands of every procurement agency you can locate. Try to get it into the hands of the small business representative for each agency that purchases your product or service. The small business representative can be located by calling various agencies (local numbers if a facility is near you) or their Washington, DC headquarters. Simply ask. Additionally, your local SBA office may have lists of contacts.

ELEVEN. Visit or call your local SBA office and ask for assistance and ideas. This will be time well spent!

TWELVE. Obtain a merchant card account (accept credit cards for payment). Most agencies are now using credit cards for purchases less than $2,500.

This article is an excerpt from the soon to be released book, "United States Government-New Customer! by Robert Sullivan. Robert is also the author of the best selling "The Small Business Start-Up Guide" which is available in many libraries and bookstores or may be purchased from the publisher, Information International, Box 579, Great Falls, VA 22066, at $15.95 plus $3.50s/h. Toll-free: 1 (800) 375 8439.

Visit "The Small Business Advisor" at
http://www.isquare.com for more information about both of these books.

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1996 TAX LAW CHANGES

Once again, the tax code has undergone a sort of  "reform." We have listed some of the major changes that can effect you as a small business or home business owner. Remember, we're not experts, so seek the advice of your tax professional for details.

1. LUXURY TAX. Extended to 2002 and reduces by 1% per year. It's 8% in 1997.

2. HOME OFFICE DEDUCTION. Expenses associated with storing inventory at home is allowed if your home is the sole location of the business and your business includes selling the inventory.

3. EXPLOYER PROVIDED EDUCATIONAL ASSISTANCE. Deductions of up to $5,250 still allowed under certain conditions.

4. NEW RETIREMENT PLAN. A new "SIMPLE" retirement plan is available for small businesses with less than 100 employees. Employees can contribute up to $6K and employers must make matching contributions.

5. IRA's. Non-working spouses can now contribute up to $2K per year to an IRA.

6. HEALTH INSURANCE PREMIUMS. Self-employed individuals may deduct 40% of premiums in 1997. This deduction increases to 80% by 2006.

7. MEDICAL SAVINGS ACCOUNTS. Self-employed individuals may participate in a new program in which tax deductible contributions may be placed in a MSA for use in conjunction with high-deductible health insurance plans.

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WRITING CONVINCING COPY
By David R. Young

We are often encouraged to write just like we speak.  But written English and spoken English are not the same-and the differences are important when writing for your business.

Spoken English is less formal than written English. When we speak, we compose sentences "on the fly" so we often make mistakes. Often we'll use a wrong word or get halfway into a sentence and suddenly realize that that was not what we really wanted to say-so we pause, and change our direction or topic.  If you've ever tape recorded someone speaking, then played the tape back and typed what was said word for word (a process called transcribing) you'll know what I mean. Spoken English, transcribed literally, is gibberish.

When we have conversations with our friends, spoken errors are politely overlooked or, if someone gets caught saying something really silly, we have a laugh over it. Years ago the Reverend Spooner made so many spoken errors that the term "Spoonerism came into being. He'd often transpose sounds so that the words came out funny. For instance, he might order a "chilled grease sandwich" instead of a "grilled cheese."

Spoken English is sloppy. Sometimes we say things incorrectly because it's the "in" thing to do. "Ask me about that" should be "Ask me about that.  " "Fine out about my important products" really means "Find Out about my important products." If you write the way you speak, you are likely to put things like this into print. (I've received flyers containing all of these errors.) And if you do that, people will think you're an illiterate fool.

In spoken English, your listeners can interrupt to ask you to clarify something they've misunderstood. In print, you don't have that luxury. you must write clearly and in a way that is understood by all of your readers.
 
Written English requires more care than spoken English. Contrary to popular teaching, you shouldn't write as you speak ... unless you speak well.  You see, when you prepare written copy for your ads, flyers, business letters, magazine articles, and so on, you have more time to organize your thoughts than you do when you're talking.  Consequently, your readers expect you to use that time to review what you've written, clean up the language, and clarify the sentences that may be confusing.
If you write for your business (and everyone does) you must learn to use "Standard English." That's the English that professional news announcers use.  Listen to the national evening news, or tune in CNN.  Listen to the way they use our language.

Avoid regional dialects and expressions in Your business writing. They may work fine for a local audience, but in business, Your words may be read by potential customers all over the United States and maybe all over the world.  While visiting some relatives in Southern Ohio a store clerk asked me: "You want a sack for that?" Here in Rochester, New York we would have said, "Would you like a bag for that?" I knew what she meant, but it sounded peculiar to my ears.  Become sensitive to regionalisms and use them appropriately.

Use complete sentences. Your sentences needn't be long, but they should be complete. Not like this one. I know incomplete sentences are used by large advertising agencies, but it's a fad that's too cute to last. Besides, people may Misunderstand and think you're unable to write well. Complete sentences will always be in style.

Spell correctly. I cannot tell you how many times I've received sales literature from people promoting "Stationary and Printing." Unfortunately (for them) that should be Stationery. (To help you remember, the E in stationery stands for "envelopes" and the A in stationary stands for "anchors." Things that are stationary are set firmly in place.) My response to ads like this is "If you can't even spell it, Why Should I buy it?"

Use proper punctuation. Punctuation is not visible in spoken English so we must actually learn how to punctuate.  Most people put commas in the wrong places and don't know when to use an apostrophe for making plurals, plural possessives, and so on.  One cure for this kind of ignorance is to get a decent book and look things up just as you'd use a dictionary to look up spelling.  Most book stores stock "The Chicago Manual of Style" which has more good advice on punctuation than you ever believed existed.  Another cure is to hire an editor.
One exclamation point will do! Using two or three highlights your punctuation ignorance level. And don't overdo your use of all caps.  On the internet, all caps is the equivalent of shouting. In print, it is much harder to read than mixed capitals and lower case letters.

Don't abbreviate when it is unnecessary to do so. Spell out words so that there is no misunderstanding.  Save abbreviations for use in forms with tight columns.  Does "$3.99/min." mean minimum or per minute?

State prices correctly. I can always tell when someone slept through math class when they make a sign for their shop window that says "SALE!  Widgets .50-cents each!" You see, that means each widget costs one-half cent each.  Placing the decimal point to the left of the five changes the five's value to five tenths (of a cent).  But you already knew that.

Writing well makes your business look good and helps build customer confidence. After all, your mail order customers only know you through your ads and flyers-your words in print. If those words are not believable, well written, and persuasive, you haven't got a chance.

Learn more about getting your words into print. Order a copy of "Edit Your Own Business Writing" and a copy of "How to Set Type Like a Pro on Your PC" available from Communication Services SBA (210 Glen Ellyn Way, Rochester, NY 14618-1617). $5.00 each, postpaid. And ask for their FREE catalog offering over 50 publications of interest to home-based and start-up businesses. If you include a dollar for postage and handling, you get a Coupon worth $2.00 on any order.

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DON'T FORGET THE TELEPHONE!
By Arthur A. Hawkins II

With all the hoopla over the Internet and the World Wide Web don't forget
about another instant interactive form of communication - the telephone.

Be in more than one place at a time. Use all your resources to give yourself
an added "personal" reach around the globe, instantly. Yes, the telephone,
fax, e-mail and computer are real power!

"Reach out and touch someone." Save time and money. You can: network,
negotiate, sell, buy, find or present info, have meetings, wheel & deal,
import/export, drum up business, advertise yourself and business, do
research, say thanks. . . When sources give you info - - dial up to track it
down or confirm it. In today's fast track world, this helps you win the race.

Telephone, (e, voice, snail) mail, computer, fax: the cheapest ways to stay
in constant contact with sources (also pagers, wireless & interactive
devices, video conferencing. . .). When you want to obtain Income & Info fast
you must develop different channels of communication with many sources. You
need your distribution network for easy access, advice and a free flow of
info. Use the power of the Direct Market.

"Let your fingers do the walking!" Phone directories are the way to find
income, help, info, free money. . . The White Pages directory has people-
the BLUE pages section has a list of Government Agencies to contact and the
Yellow Pages  (Consumer, Business-to-Business) directories list most
businesses (in area) you need to know. Yes, phone books list names, numbers
and addresses too. Find the proper people and places to contact by simply
turning pages. Why not save directory assistance costs: 411 or (area code)
555-1212? Directories give you the info, all you do is dial and speak up.
Simple, isn't it? Why not rest your feet? Maximize the use of your time,
resources and effort. Phone first!

Here's a quick lesson in phone manners: Smile while you are talking--the
callee will See & Feel it. Be polite to everyone you speak with. Know what
you are going to say and to whom. Gather all info you need before calling,
and Use it! Never forget your purpose for calling. Execute with authority.
Practice first. Win by being professional, confident and in control.

Make the most of each call. Don't waste time: have a pen & pad by the phone
to jot down any names, numbers and info you run across. Speak clearly and
loud enough so each listener understands you. Don't put anything in your
mouth when on the line. Be prepared to be put on hold and/or frequently
transferred from place to place. Find out exactly how much waiting time you
have. Leave a clear concise message if you have a long wait. Ask for new
#_numbers_# before being transferred. Answer the phone promptly (before 3
rings) with energy and enthusiasm. And return all in-coming calls and
messages promptly!  Know what to expect. Plan ahead and you will reap the
rewards.

"The early bird catches the worm." Speak directly with decision makers by
calling early (7:30am-10am). Late calls (after closing, e.g, 5pm) can be
quite effective too. In general avoid "rush hour": lunch time and closing
time. You don't want a distracted callee and rushed talk, DO YOU? Yes, there
are times when it's effective!

Unfortunately, you may encounter rude and ignorant people. Never sink down
to their level. It could be you caught the best person at the worst time. So
don't retaliate with rudeness. Smile so they can See & Feel it. If there are
further problems, tactfully and politely try to calm them. If you eliminate
their bad attitude then proceed with your business. If not, call again
later. Use the phone/fax to get whatever you need, including referrals, in a
hurry. And always remember the phone/fax is your friend and ally.

This article was excerpted from Arthur A. Hawkins II's book, "The
Self-Employment Resource Guide" ($25) ©Copyright 1996.  For more info:
A_Hawkins@nwu.edu.

Small Business Advisor readers receive FREE shipping & handling of "The
Self-Employment Resource Guide" as well as a complimentary consulting
session. Send $25 US currency (international $28) to: Information Research
Lab  9824 Western Avenue, Suite 144, Dept. SBAdvisor, Evergreen Park,
Illinois 60805, USA.

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