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The
Small
Business Advisor
Newsletter for Januray,
1997
CONTENTS
Notes,
Tips, etc
Sell
Your Product or Service to the U.S.Government
1996
Tax Law Changes
Writing Convincing
Copy
Don't
Forget the Telephone!
++++++++++++++++++++++++
NOTES,TIPS, etc
ARCHIVES. Check our site for
newsletter archives (click on "The Advisor")
http://www.isquare.com
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ARTICLE SUBMISSIONS. We're
always looking for articles for this newsletter and "The Advisor" column
in our website. Send us your article via e-mail. If we use it, you will
receive appropriate credit.
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STATISTIC. Just in case you
think the WWW appeals just to companies with national ambitions, how about
this study: According to Hambrecht & Quist Group (NYSE: HMQ) LOCAL
ad revenue on the Internet will exceed half a billion dollars in the year
2000.
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FAX "LEGAL" NOTE. I'm told
that to help ensure that a fax can be used as a legal document include
the words "FAX IS AS ORIGINAL" as part of the fax.
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ON-LINE DIRECTORY. Finding
people and businesses: Check out these two fantastic search sites: http://www.switchboard.com
and http://www.Four11.com
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FEDEX. FedEx rates are going
down considerably for small packages. Check them out before using the
post office.
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ISDN. What we all want! Check
Microsoft's page at http://www.microsoft.com/windows/getisdn which contains
a variety of ISDN related information. This site also lets you place an
order for ISDN service. Microsoft then sends the order to your local telephone
company along with all the required installation information. But you
better understand your telephone company's ISDN rate structure before
taking advantage of this service.
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MARKETING TIP. The most successful
promotional activities begin by building them directly into the elements
of your Website. Your Website awareness will increase tremendously with
a very targeted crosslinking campaign and banner placement on other sites
within the same industry but non-competitive websites. This will increase
traffic, and results, more rapidly than a mass program of listing to hundreds
of search engines and directories. A focused program of public relations
and marketing that follows traditional business models and analyses your
hit logs works! (Submitted by Sandra Gassman of Sage Marketing (http://www.sagemarketing.com).
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HTML INFORMATION. One of
the best sites we've found for HTML tag descriptions is at http://www.woodhill.co.uk/html/html.htm
SPECIAL EFFECTS FOR YOUR WEBSITE?
Check out this site: http://www.nashville.net/~carl/htmlguide/index.html
++++++++++++++++++++++++
SELL YOUR PRODUCT OR SERVICE
TO THE U.S. GOVERNMENT
(Excerpted from the soon to
be released book, "United States Government - New Customer!" by Robert
Sullivan)
The United States Government
is the world's largest purchaser of goods and services to the tune of
over $225 BILLION dollars annually. Virtually everything you can
think of is purchased in both large and small quantities. So, have no
doubt that what-ever service or product your business is selling it is
being sought by this prolific buyer! Also, get the idea out of your head
that the Government only deals in large purchases. Sure, they buy airplanes
and submarines for billions of dollars but in fact this level of buying
accounts for less than 5% of all Government purchases. The majority of
purchases are for $5,000 or less.
Furthermore, and equally important,
the U.S. Small Business Administration (SBA) has a mandate to make sure
small busi-nesses obtain a certain percentage of everything the govern-ment
buys. Because of this, nearly all government agencies have special small
business programs that are designed to en-sure this mandate is met. The
SBA also operates electronic bulletin boards as well as a page on the
Internet. Don't over-look them as a source of information and assistance.
Now then, how can you possibly
pass up a customer like this? So what's the catch? None, really.
There is a perception that doing business with Uncle Sam is so hard that
the trouble is not worth it. The secret to selling to the government
is to be knowledgeable about the process. Here are a dozen initial steps
you can take that will put you on the road to making the largest customer
in the world yours!
A Dozen Steps to Success!
ONE. Determine the Standard
Industrial Code (SIC) code for your products or services. This code is
used by many agencies when purchasing and you will need it when filling
out various forms. SIC codes are listed in "The Standard Industrial Classification
Manual" (700 pages!) which is available at most larger libraries. Check
the reference section. You can also purchase your own copy from the
Government Printing Office for $29. Call them at 202 512 1800.
TWO. Get a CAGE code. This
is an alpha-numeric identifier assigned by the Defense Logistics Services
Center and identifies your business. CAGE numbers are used by many government
purchasing activities to identify the firms with which they do business.
This code is especially important if you want to sell to any of the Defense
Agencies. You obtain a CAGE code by completing and submitting Form "DD
2051." Copies of this form may be obtained from:
Defense Logistics Services
Center
ATTN: DLSC-FBA
Federal Center
74 North Washington
Battle Creek, MI 49017-3084
THREE. Ensure that each agency
with whom you might do business has a copy of your SF-129 (Solicitation
Mailing List Form) so that you will receive copies of any solicitation
from that agency. Copies of this form may be obtained from virtually any
government agency. Simply call and ask for the "Small Business Representative."
Review the U.S. Government section of your local telephone directory for
numbers. You can also get copies from the General Services Administration
Business Service Center in your area. Call 202 708 5804 for the office
nearest you.
Also check with the SBA who
can assist you with determining which agencies may be interested in your
product of service. Call them at 1 800 827 5722.
FOUR. Visit or call the office
of any government agency in your area and talk with the small business
representative about selling to their agency.
FIVE. Get listed in PASS.
This is the Procurement Automated Source System which provides a central
referral system of small businesses interested in selling to the government.
This can bring you business with almost no effort at all and it's free!
Get a PASS application form by calling the PASS hotline at 1 800 231 7277.
If you are a minority owned
business, get listed in ABELS (Automated Business Enterprise Locator System),
another important database. Get an application by calling the Minority
Business Development Agency at 202 482 1958.
SIX. Review the Commerce Business
Daily (CBD) for contract awards to determine sub-contracting opportunities
and to check which agencies are purchasing your product or services. You
may find copies of the CBD at most large libraries, you may subscribe
at a cost of $260/year by contacting the Government Printing Office at
202 512 1800, or best of all you may view the current issue for free on
the Internet at:
http://www.cos.gdb.org
SEVEN. Share ideas with local
companies doing business with Federal government agencies. Most newspapers
carry listings of companies that have won government contracts.
EIGHT. Market directly to
other contractors, state and local agencies who receive Federal contracts.
Find who they are by reviewing the CBD.
NINE. Pursue micro & small
purchases. Most agencies purchase millions of dollars of products in amounts
of $5,000 or less. Make sure that you indicate you are interested in these
small purchases when you talk with the various agencies.
TEN. Ensure that your company
brochure is in the hands of every procurement agency you can locate. Try
to get it into the hands of the small business representative for each
agency that purchases your product or service. The small business representative
can be located by calling various agencies (local numbers if a facility
is near you) or their Washington, DC headquarters. Simply ask. Additionally,
your local SBA office may have lists of contacts.
ELEVEN. Visit or call your
local SBA office and ask for assistance and ideas. This will be time well
spent!
TWELVE. Obtain a merchant
card account (accept credit cards for payment). Most agencies are now
using credit cards for purchases less than $2,500.
This article is an excerpt
from the soon to be released book, "United States Government-New Customer!
by Robert Sullivan. Robert is also the author of the best selling "The
Small Business Start-Up Guide" which is available in many libraries and
bookstores or may be purchased from the publisher, Information International,
Box 579, Great Falls, VA 22066, at $15.95 plus $3.50s/h. Toll-free: 1
(800) 375 8439.
Visit "The Small Business
Advisor" at
http://www.isquare.com for
more information about both of these books.
++++++++++++++++++++++++
1996 TAX LAW CHANGES
Once again, the tax code has
undergone a sort of "reform." We have listed some of the major changes
that can effect you as a small business or home business owner. Remember,
we're not experts, so seek the advice of your tax professional for details.
1. LUXURY TAX. Extended to
2002 and reduces by 1% per year. It's 8% in 1997.
2. HOME OFFICE DEDUCTION.
Expenses associated with storing inventory at home is allowed if your
home is the sole location of the business and your business includes selling
the inventory.
3. EXPLOYER PROVIDED EDUCATIONAL
ASSISTANCE. Deductions of up to $5,250 still allowed under certain conditions.
4. NEW RETIREMENT PLAN. A
new "SIMPLE" retirement plan is available for small businesses with less
than 100 employees. Employees can contribute up to $6K and employers must
make matching contributions.
5. IRA's. Non-working spouses
can now contribute up to $2K per year to an IRA.
6. HEALTH INSURANCE PREMIUMS.
Self-employed individuals may deduct 40% of premiums in 1997. This deduction
increases to 80% by 2006.
7. MEDICAL SAVINGS ACCOUNTS.
Self-employed individuals may participate in a new program in which tax
deductible contributions may be placed in a MSA for use in conjunction
with high-deductible health insurance plans.
++++++++++++++++++++++++
WRITING CONVINCING COPY
By David R. Young
We are often encouraged to
write just like we speak. But written English and spoken English
are not the same-and the differences are important when writing for your
business.
Spoken English is less formal
than written English. When we speak, we compose sentences "on the fly"
so we often make mistakes. Often we'll use a wrong word or get halfway
into a sentence and suddenly realize that that was not what we really
wanted to say-so we pause, and change our direction or topic. If
you've ever tape recorded someone speaking, then played the tape back
and typed what was said word for word (a process called transcribing)
you'll know what I mean. Spoken English, transcribed literally, is gibberish.
When we have conversations
with our friends, spoken errors are politely overlooked or, if someone
gets caught saying something really silly, we have a laugh over it. Years
ago the Reverend Spooner made so many spoken errors that the term "Spoonerism
came into being. He'd often transpose sounds so that the words came out
funny. For instance, he might order a "chilled grease sandwich" instead
of a "grilled cheese."
Spoken English is sloppy.
Sometimes we say things incorrectly because it's the "in" thing to do.
"Ask me about that" should be "Ask me about that. " "Fine out about
my important products" really means "Find Out about my important products."
If you write the way you speak, you are likely to put things like this
into print. (I've received flyers containing all of these errors.) And
if you do that, people will think you're an illiterate fool.
In spoken English, your listeners
can interrupt to ask you to clarify something they've misunderstood. In
print, you don't have that luxury. you must write clearly and in a way
that is understood by all of your readers.
Written English requires more
care than spoken English. Contrary to popular teaching, you shouldn't
write as you speak ... unless you speak well. You see, when you
prepare written copy for your ads, flyers, business letters, magazine
articles, and so on, you have more time to organize your thoughts than
you do when you're talking. Consequently, your readers expect you
to use that time to review what you've written, clean up the language,
and clarify the sentences that may be confusing.
If you write for your business
(and everyone does) you must learn to use "Standard English." That's the
English that professional news announcers use. Listen to the national
evening news, or tune in CNN. Listen to the way they use our language.
Avoid regional dialects and
expressions in Your business writing. They may work fine for a local audience,
but in business, Your words may be read by potential customers all over
the United States and maybe all over the world. While visiting some
relatives in Southern Ohio a store clerk asked me: "You want a sack for
that?" Here in Rochester, New York we would have said, "Would you like
a bag for that?" I knew what she meant, but it sounded peculiar to my
ears. Become sensitive to regionalisms and use them appropriately.
Use complete sentences. Your
sentences needn't be long, but they should be complete. Not like this
one. I know incomplete sentences are used by large advertising agencies,
but it's a fad that's too cute to last. Besides, people may Misunderstand
and think you're unable to write well. Complete sentences will always
be in style.
Spell correctly. I cannot
tell you how many times I've received sales literature from people promoting
"Stationary and Printing." Unfortunately (for them) that should be Stationery.
(To help you remember, the E in stationery stands for "envelopes" and
the A in stationary stands for "anchors." Things that are stationary are
set firmly in place.) My response to ads like this is "If you can't even
spell it, Why Should I buy it?"
Use proper punctuation. Punctuation
is not visible in spoken English so we must actually learn how to punctuate.
Most people put commas in the wrong places and don't know when to use
an apostrophe for making plurals, plural possessives, and so on.
One cure for this kind of ignorance is to get a decent book and look things
up just as you'd use a dictionary to look up spelling. Most book
stores stock "The Chicago Manual of Style" which has more good advice
on punctuation than you ever believed existed. Another cure is to
hire an editor.
One exclamation point will
do! Using two or three highlights your punctuation ignorance level. And
don't overdo your use of all caps. On the internet, all caps is
the equivalent of shouting. In print, it is much harder to read than mixed
capitals and lower case letters.
Don't abbreviate when it is
unnecessary to do so. Spell out words so that there is no misunderstanding.
Save abbreviations for use in forms with tight columns. Does "$3.99/min."
mean minimum or per minute?
State prices correctly. I
can always tell when someone slept through math class when they make a
sign for their shop window that says "SALE! Widgets .50-cents each!"
You see, that means each widget costs one-half cent each. Placing
the decimal point to the left of the five changes the five's value to
five tenths (of a cent). But you already knew that.
Writing well makes your business
look good and helps build customer confidence. After all, your mail order
customers only know you through your ads and flyers-your words in print.
If those words are not believable, well written, and persuasive, you haven't
got a chance.
Learn more about getting your
words into print. Order a copy of "Edit Your Own Business Writing" and
a copy of "How to Set Type Like a Pro on Your PC" available from Communication
Services SBA (210 Glen Ellyn Way, Rochester, NY 14618-1617). $5.00 each,
postpaid. And ask for their FREE catalog offering over 50 publications
of interest to home-based and start-up businesses. If you include a dollar
for postage and handling, you get a Coupon worth $2.00 on any order.
++++++++++++++++++++++++
DON'T FORGET THE TELEPHONE!
By Arthur A. Hawkins II
With all the hoopla over the
Internet and the World Wide Web don't forget
about another instant interactive
form of communication - the telephone.
Be in more than one place
at a time. Use all your resources to give yourself
an added "personal" reach around
the globe, instantly. Yes, the telephone,
fax, e-mail and computer are
real power!
"Reach out and touch someone."
Save time and money. You can: network,
negotiate, sell, buy, find
or present info, have meetings, wheel & deal,
import/export, drum up business,
advertise yourself and business, do
research, say thanks. . . When
sources give you info - - dial up to track it
down or confirm it. In today's
fast track world, this helps you win the race.
Telephone, (e, voice, snail)
mail, computer, fax: the cheapest ways to stay
in constant contact with sources
(also pagers, wireless & interactive
devices, video conferencing.
. .). When you want to obtain Income & Info fast
you must develop different
channels of communication with many sources. You
need your distribution network
for easy access, advice and a free flow of
info. Use the power of the
Direct Market.
"Let your fingers do the walking!"
Phone directories are the way to find
income, help, info, free money.
. . The White Pages directory has people-
the BLUE pages section has
a list of Government Agencies to contact and the
Yellow Pages (Consumer,
Business-to-Business) directories list most
businesses (in area) you need
to know. Yes, phone books list names, numbers
and addresses too. Find the
proper people and places to contact by simply
turning pages. Why not save
directory assistance costs: 411 or (area code)
555-1212? Directories give
you the info, all you do is dial and speak up.
Simple, isn't it? Why not rest
your feet? Maximize the use of your time,
resources and effort. Phone
first!
Here's a quick lesson in phone
manners: Smile while you are talking--the
callee will See & Feel
it. Be polite to everyone you speak with. Know what
you are going to say and to
whom. Gather all info you need before calling,
and Use it! Never forget your
purpose for calling. Execute with authority.
Practice first. Win by being
professional, confident and in control.
Make the most of each call.
Don't waste time: have a pen & pad by the phone
to jot down any names, numbers
and info you run across. Speak clearly and
loud enough so each listener
understands you. Don't put anything in your
mouth when on the line. Be
prepared to be put on hold and/or frequently
transferred from place to place.
Find out exactly how much waiting time you
have. Leave a clear concise
message if you have a long wait. Ask for new
#_numbers_# before being transferred.
Answer the phone promptly (before 3
rings) with energy and enthusiasm.
And return all in-coming calls and
messages promptly! Know
what to expect. Plan ahead and you will reap the
rewards.
"The early bird catches the
worm." Speak directly with decision makers by
calling early (7:30am-10am).
Late calls (after closing, e.g, 5pm) can be
quite effective too. In general
avoid "rush hour": lunch time and closing
time. You don't want a distracted
callee and rushed talk, DO YOU? Yes, there
are times when it's effective!
Unfortunately, you may encounter
rude and ignorant people. Never sink down
to their level. It could be
you caught the best person at the worst time. So
don't retaliate with rudeness.
Smile so they can See & Feel it. If there are
further problems, tactfully
and politely try to calm them. If you eliminate
their bad attitude then proceed
with your business. If not, call again
later. Use the phone/fax to
get whatever you need, including referrals, in a
hurry. And always remember
the phone/fax is your friend and ally.
This article was excerpted
from Arthur A. Hawkins II's book, "The
Self-Employment Resource Guide"
($25) ©Copyright 1996. For more info:
A_Hawkins@nwu.edu.
Small Business Advisor readers
receive FREE shipping & handling of "The
Self-Employment Resource Guide"
as well as a complimentary consulting
session. Send $25 US currency
(international $28) to: Information Research
Lab 9824 Western Avenue,
Suite 144, Dept. SBAdvisor, Evergreen Park,
Illinois 60805, USA.
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