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LAST UPDATE: 1/14/2012

Newsletter Archive

We hope you find this arcthve useful. A subscription to The Small Business Advisor Newsletter is free. Subscribe now - it's easy!

The Small Business Advisor Newsletter for August, 1999

CONTENTS

Notes, tips, etc
Choosing a Business Structure
Double Your Business - overnight!
Ten Powerful Marketing Tips

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NOTES/TIPS/etc

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NON-PROFIT CORPORATIONS. We're asked frequently about the details of starting a non-profit business. Normally we simply advise that one seek the council of an attorney since the procedure is complex. However, to get smart on the topic take a look at "How to Form a Nonprofit Corporation in all 50 States" by Anthony Mancuso. It is published by Nolo Press and includes a diskette with all the forms required to start your non-profit. The ISBN is 0-87337-451-7. The cover price is $39.95

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MARKETING TIPS:

1. Carve out your niche! Specialize and become the best in that area.

2. People love frequent-flyer miles! Why not give them away as rewards to customers. Check with the major airlines - cost is only a couple cents per mile.

3. Stay in touch with your current customers - visit them if possible. Call. Send a post card or e-mail. Ask what you can do for them.

4. Provide a strong guarantee for your product or service.

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WEB ADVERTISING CAUTION! There are a lot of companies that advertise "click-through" programs at a few cents/click. These can be good IF you are careful. Be certain that the contract clearly states that only clicks on your banner(s) count and not page views (impressions). Also be certain that your banners will not be placed on "adult" sites which are popular for these programs because of their high volume of traffic. Lastly, do not pay in advance.

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GOT YOUR D-U-N-S NUMBER? The Dun and Bradstreet's (D&B) D-U-N-S Number is D&B's distinctive nine-digit identification sequence. This number is an internationally recognized common company identifier in EDI and global electronic commerce transactions. There's no charge to get a D-U-N-S Number for your own company and it can make it easier for your business associates to do business with you. In fact, some customers demand that their suppliers obtain a D-U-N-S Number. Further more, you will need a D-U-N-S number if you plan to do business with the U.S. Federal Government. It's easy to get a number - just visit https://www.dnb.com/product/eupdate/update.htm.

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FREE FAX to E-MAIL SERVICE. eFax.com lets you receive all your faxes at your existing email address. Simply register at http://www.eFax.com. They also have "premium" services available at a low monthly cost.

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SPEEDY WEBSITES. According to Zona Research, consumers shopping on the internet will only wait about 8-seconds (!!) for a web page to load using a 14.4 modem! So if you have an e-commerce site think carefully about the use of large, for the sake of design only, graphics!

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BUSINESS TRIP IDEA. When traveling for business schedule business activities on Friday and Monday. You will then be able to deduct the cost of lodging (and half of your meals) for the weekend even if no business is conducted during that time. As always check with your CPA for tax-related matters.

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WEBSITE BANNERS. If you are thinking about doing some website banner advertising don't miss http://www.bannertips.com for some great ideas for effective banners.

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The Internet Marketing Center, http://www.marketingtips.com/t.cgi/7115

Marketing tips, strategies, and secrets for internet marketing, online advertising and website promotion that will skyrocket your small, medium or home based business profits through the roof.

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CHOOSING YOUR BUSINESS STRUCTURE
by Robert Sullivan

(since questions about this topic are asked so frequently we're rerunning this article .. ed)

No doubt, one of the most asked questions by the prospective business owner is "Should I incorporate?" The legal structure you choose, corporation or otherwise, depends on a number of things, including your type of business, individual situation, goals for the business, and a number of other personal and financial factors. Before deciding what's best for you, discuss your plans with your accountant and attorney. Make sure you are prepared to describe your business plans in some detail. It will be money and time well spent. Making the right choice can help you avoid a mistake that can cost you big in terms of possible future liability

Here are the choices available for operating your business:

Sole Proprietorship. The vast majority of small and home-based businesses operate as a sole proprietorship. There is no limited liability - the owner is solely responsible for all debts. Business profit or loss becomes part of the owners personal tax returns. Major advantage: Simplicity.

Regular ("C") Corporation. Limited liability is its major asset. Profits are taxed at corporate rates (lower than personal rates). Salaries paid to owners is subject to their regular personal tax rate. Major advantage: Relief from personal liability.

S Corporation. Limited liability as with a "C" corporation but with some additional restrictions that only affect a few. Business profit and loss is passed through to the shareholders' personal tax returns. Major advantage: Profit and loss pass through to personal returns.

Limited Liability Corporation ("LLC"). A fairly new entity that offers limited liability like a corporation and the tax advantages of a partnership and S-corporation. (No Federal taxes and personal pass through of losses). Major advantage: Limited liability PLUS profit and loss pass through to personal returns.

General Partnership. No limited liability. Each partner reports profit and loss on their personal tax returns. Major advantage: No Federal taxation.

Limited Partnership. Limited partners enjoy limited liability but the general partners (at least one is required) do not enjoy limited liability. Major advantage: Limited liability for the limited partners.

Except for the sole proprietorship, each of these legal entities can be complex to setup. It is very important that you engage the services of an attorney and/or CPA to ensure no mistakes are made. There is no "best" choice. Oh, and by the way, the answer to the question, "Should I incorporate?," is maybe but unlikely.

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DOUBLE YOUR BUSINESS - OVERNIGHT!
by Dr. Robert Sullivan

When I started accepting credit cards for ordering books from my website, orders doubled almost immediately! This came as no surprise - credit cards are the preferred method of payment for just about everything. No small business can afford to overlook the increased sales that accepting credit cards can bring.

To accept credit cards you will need to find a bank or other provider that will accept you as a "merchant account" customer. In the past it has been difficult to obtain a merchant account if you did not have a traditional "store front" operation or if the majority of your business is mail order or Internet based. However, with the proliferation of mail order, Internet and home based businesses, many electronic clearinghouses are associated with banks that actually cater to these businesses.

Finding a provider. Try your own bank first but be careful since many banks deal with agents who in turn represent an electronic clearinghouse. These agents are commissioned and sometimes add unnecessary fees. Next, check the yellow pages under "Credit Card & Other Credit Plans-Equipment & Supplies" or similar heading. Search the Internet! Here are a couple of websites to get you started:

The Small Business Advisor at http://www.isquare.com. Use the search function and search on "merchant account."

Card Service International at http://www.cardservice.com

Electronic Clearinghouse: http://www.echo-inc.com

What it costs. There is a discount rate (expressed as a percentage of the sale) associated with each credit card transaction. You should not pay much over 2%. A transaction fee is also charged and this should be approximately 20-30 cents per transaction. You will also need to purchase software or a hardware terminal at a cost somewhere between $300 - $1000.

Hardware/Software requirements. You will need a terminal (or software) which allows you to enter credit card data and obtain authorization for each charge. The terminal connects to a telephone line and calls the clearinghouse; with software you need a computer and modem. Some providers require that you purchase or lease equipment from them and will tell you cost is not negotiable. Not true! If this happens go to another provider.

Questions to ask a provider before committing:

What is the discount rate and transaction charge?

Are there any application fees? (Don't pay more than $75)

Is there any installation or programming fees? (There should be none but don't pay more than $100)

Are there any statement fees? (Typically $10/month.)

Is there a minimum account billing? (Typically $10/month.)

Is there a chargeback fee? (A chargeback occurs when a bankcard customer has their account credited for a prior purchase. There should be no fees to you for this although some providers charge up to $10.)

Is there a bank setup fee? (There should be none but some banks charge up to $50.)

Is there a daily closeout fee? (There should be none.)

When is customer support available? Is a toll-free number available?

When will funds be available? (It should be no more than 3-days).

What credit cards can be processed? (Visa and Mastercard at a minimum.)

Remember that most fees are negotiable. As a mail order or Internet based business you may not have much clout with which to bargain, but the right provider will charge few of these fees.

Final comment. Remember a deal that sounds too good is probably suspect. Be a wary customer and do your homework. Shop for the best rates and fees, ask for references, and check them! Once you have had your merchant account for a few months, check back and negotiate for better rates.

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10 POWERFUL TIPS FOR SUCCESSFUL MARKETING
by Leslie Speidel

Traditional marketing is obsolete! There is a new model: customer-driven marketing, marketing from the outside in; from mass marketing to niche marketing. Value, integrity, information... that is what is selling when you sell your products and services.

Here are tips, tools and techniques to enhance your product or service business.

1. State your Unique Selling Proposition. Tell your listener what it is that you do that is unique to you and your business. Market yourself just as you would market a product. Don't assume that your customers or prospects know everything they need to know about your company, its products or services.

2. Establish a frequent buyer's club. Your customer will carry your club card with them in their wallet and be reminded of your business on a regular basis. The club card is perfect for any service business that depends on frequent repeat business.

3. Develop "side services" that you can advertise in your direct mail. An auto repair shop may want to have a free car wash with an oil change. Side services are only those which cost you your time. You can make direct mail work for your bottomline.

4. Create strategic alliances with like-minded professionals who sell products or services that complement yours. You will then be in a position to quote, sell, and deliver an entire package without the added overhead and inventory expense when your client wants everything delivered from one source.

5. Spend your advertising dollars based on a universe bigger than just who you currently view as your competitors. Your competition is anyone seeking the expendable dollars of your customers or prospects. It's not just the businesses that sell the same products or services that you do.

6. Acknowledge in your introduction who your target market is. Define the relationship between your business and the market that you serve. For example, "I assist physicians in their medical billing." This tells the listener exactly who benefits from your service.

7. Stress the "core benefit" that your target market receives from doing business with your company. Tell them what the positive outcome will be when they choose to use your products or services. "I assist physicians in their medical billing so that they may have more free time to practice medicine."

8. Find an interesting magazine that will offer you a volume purchasing discount and give your client a subscription as a holiday gift. Many magazines are set up to accommodate discount pricing for quantities. Call their subscription headquarters to inquire. You will be thought of every month when the magazine arrives in their mailbox.

9. Send your success stories to websites that welcome participation from its readers. If it's unique and interesting, the website may post it indefinitely. This will be a good source of marketing if you remember to put your business name and e-mail address on your story so that people can contact you.

10. Know what your business has that your prospect does not have. Once you are aware of what your prospect needs, you will have their complete attention and most likely an invitation to follow- up with an appointment.

Implement even ONE of these tips today to create greater success in your business. Which tip will you put into action now?

Leslie Speidel is an international marketing coach and holds weekly marketing tele-workshops for business people worldwide. For a current schedule, e-mail Leslie@themarketingcoach.com.

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